Return Policy

we will accept return, exchange, replacement and damaged within 7 working days., once product is received, we will replace the item within 5 -6 working days

• Initiate returns within 7 days of delivery.
• Items must be unused and in original packaging to qualify.
• Return shipping may be required unless the item is defective or we authorize a prepaid label.

Eligibility for Refunds

• Once refund is approved, Refunds are available for eligible products returned within 7 days of delivery.
• Items must be unused, in original packaging, and in resalable condition.
• Custom or personalized items may not be eligible for refund.

Refund Process

• Contact our support team to initiate a return and refund request.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5-7 business days.

Contact

For refund inquiries, contact us at roopgemsinfo@gmail.com.